Request deletion of your data
You can request the deletion of data about you at any time. This page explains who can request what, how, and within what time frame. It also serves as the data deletion instructions for Meta integrations (WhatsApp Business, Pixel, Conversions API).
1. Who can request what
| You are | What is deleted | Time frame |
|---|---|---|
| A prospect (you left your name and number for a demo) | Your name, your number and the history of our exchanges | Immediately, confirmation within 72 h |
| A merchant using PolaShop | Your account, your store's database (products, orders, buyers, statistics), your access and your files. A full export is handed to you before deletion. Invoices are kept for the statutory period. | 30 days; backups purged within the following 30 days |
| An admin user (agent, manager) of a store | Your user account and your named statistics, on the merchant's instructions | Forwarded to the merchant within 72 h |
| A buyer on a store powered by PolaShop | Your name, phone, address, order and message history. Data for an order currently being delivered or needed for a legal obligation of the merchant is kept until it ends. | Forwarded to the merchant within 72 h; deletion within 30 days |
2. How to proceed
Fill in the form below: it prepares an e-mail to contact@polariva.com from your own mail client; nothing is sent or stored by this page. You can also write to us directly by e-mail or by post at Polariva, Avenue 18 Janvier, Ariana Centre, Staircase C, Office C408, 2080 Ariana, Tunisia.
3. What happens next
- Acknowledgement within 72 hours, with identity verification where necessary.
- For a merchant: delivery of a full export, then deletion of the database, access and files within 30 days. For a buyer or a user: forwarding to the responsible merchant and assistance until completion.
- Backup purge within 30 days of deletion.
- Written confirmation of effective deletion.
4. What cannot be deleted immediately
- Invoices and accounting records, kept for the statutory period.
- Data for an order currently being delivered, until it is closed.
- Data needed to establish or exercise a legal claim, for the duration of the proceedings.
In these cases, the data is isolated and no longer subject to any other processing.
5. Recourse
If you believe your request has not been handled properly, you may lodge a complaint with the National Authority for the Protection of Personal Data (INPDP). See also the privacy policy.